Customer Care: A Foundation You Can Rely On

Foundations are important. They determine how much support is needed. They dictate how big something can be. They are directly responsible for the integrity of everything built on top of them. At Denesha Insurance Agency, we are in the business of serving the needs of our clients, and that is why we’ve built on the foundation that we call Customer Care. Customer Care, in short, is a commitment to a better client experience for all, from initial enrollment to direct support and follow-through for the insurance questions that suddenly pop up.

Think of In-N-Out Burger. You can go into any location, at any time, and you know exactly what you’ll get. Consistent quality, every time. We think the same should apply when it comes to your insurance agency. Every business claims to provide great customer support. But what happens when you have a serious question about medical decisions impacted by your insurance plan? For many, it probably looks something like this. Dial the agency, listen to a long hold menu, press 0 for operator, and then wait and wait and wait some more for a callback, when the truth is you needed that answer an hour ago. That doesn’t cut it for us. For all of the value and impact Benefitsology™ can have on your business, it doesn’t mean anything if we’re not also providing you with the support you need. That is why our business hours are 7:30 am – 5:30 pm. Monday through Friday. No exceptions. And what’s more, no annoying hold menu. A live person is answering the phone.

We don’t believe our work stops after you’ve enrolled; we believe that’s where our work begins. Does your HR department have compliance questions or concerns about new laws affecting the workplace? Does your employee need help determining which surgeon is the most cost-effective surgeon to repair their knee ligament? Have questions about how to change your employee contributions? Every inquiry is assigned directly to one of our account specialists and responded to within 1 hour during business hour. But we also offer an added level of support after hours too.

We’ve created our website to be a one-stop resource for any of your questions and needs, because the truth is, a lot of your questions come after business hours. Our site is intuitively designed to help you easily navigate and find what you are looking for. Whether it’s a form you need to download, a breakdown of your plan, or a directory to guide you to the right person, we’ve done our best for you to have access to anything you need whether it’s Noon or Midnight. We have search feature on our website if you can’t find what you are looking for. We encourage our clients to contact us in the format they prefer.
The power of Benefitstology™ was built on the foundation of our Customer Care promise, and that translates in everything we do. Because when you enroll with us, our work is just beginning. Experience the difference of honest support and direct care and set your sights on greater heights.