Customer Care

The idea for this page, and the entire website is an Educated Consumer is a better consumer of their health care dollar. We want current clients and aspiring clients to come here to find answers to their questions. If you are unable to find initially, please use the search feature below.

In addition, if you have question you can’t find the answer in timely way, please use the medium you prefer to contact us. Leave a message here on the website, send us an email, text or give us a call.

Everybody promises wonderful, fantastic customer service. We aren’t going to say that.

We will answer below some of the most often asked questions. Yes, the answer depends in larger part of who your major medical carrier is. Most carriers are doing a great job with electronic communications. Most can schedule Telemedicine visit right from your computer or mobile device. Or you can schedule in person visit. There are lots of benefits to establishing electronic profiles and we strongly suggest you take advantage.

Some clients are do it your selfers and others prefer a simple text and then have us answer. Some are in betweeners, we are here for all.

We want this Customer Care page to be a main feature to the entire website. This means not only providing the best insurance to meet a customer’s specific needs, but also educating our customers about the issues affecting how their insurance works for them, and the ways that it might not. This means informing people about changes in insurance policies, as well as new legislation at the local, state, and federal level that will affect their coverage.

Over the last several years, insurance carriers have been adding, removing, and reducing their networks, and generally changing or modifying their policies in different ways. Many brokers don’t bother to provide the resources necessary to educate their customers about these changes. We believe that a major part of the role of an insurance agency is to teach our customers about these important issues. With the cost of monthly premiums for a family policy approaching the level of a home mortgage, insurance education can help consumers choose the best policies for their specific situation, and not spend money on coverage they don’t need.

We have a commitment to providing information on any aspect of insurance. The most commonly asked questions include, but are not limited to, the following topics:

  • First, as a current client, you are always welcome to contact us in any format that’s most convenient for you, whether that be the telephone, email or a text message, or through our website form. And of course, we’re always be available for a face-to-face consultation.
  • We can help if you lose your insurance card and need a replacement.
  • Need to add a new employee to your plan, or terminate one
  • Check to see if a facility or particular doctor is a part of your network
  • Audit your EOBs
  • Review and go over your specific plan details and contract to confirm provider accuracy
  • Provide information about your health care options
  • Learn more about living a healthy lifestyle

Debbie & I are committed to providing a comprehensive insurance service that does more than just sell policies. We’re always available to answer any and all questions you may have about your personal or business insurance. Have you thought about succession planning, key person insurance? We can help with Propeerty & Casualty from a consultation perspective. My mind works very muc from a process improvement persopective. We were constantly thinking how can we make oil well testing more efficient? How can we save a step here, how can we serve the needs of our client better?

We enjoy helping people understand the often complicated and confusing world of insurance. You can find answers to many of your questions simply by exploring our website and our blog. But always, if you have questions about any insurance or health and wellbeing subject that aren’t addressed on our site, don’t hesitate to give us a call, write, drop us an email, or visit our offices in person. At Denesha Insurance, customer care is truly our number one priority, and you can contact us at any time.