Privacy Policy

Last Updated: May 28, 2024

Denesha Insurance Agency Privacy Policy

At Denesha Insurance Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.

1. Information We Collect

We collect the following personal information from our customers:

• Name
• Phone number
• Gender
• Email address
• Date of birth
• Company name
• Job title

Additionally, if you’re not a client, but subscribe to our newsletter via our website, we may collect your name, email address, and phone number (optional).

2. How We Collect Information

We collect personal information through the following methods:

• When you sign up with us over the phone or during an online meeting as part of the onboarding process.
• Through our website, when you subscribe to our newsletter.

3. Purpose of Collecting Information

The information we collect is used to:

• Send personalized emails and guides to help you make the most out of your insurance plan.
• Provide you with resources and information to optimize your budget.

4. Voluntary Provision of Personal Information

Providing personal information is voluntary. However, if you choose not to provide certain information, we may not be able to offer some of our services. Please avoid providing unnecessary personal information, such as Social Security Numbers, Driver’s License Numbers, health-related information, and financial details unless specifically requested.

5. Non-Sharing of Personal Information

We do not share your personal information, including your mobile phone data, with any third parties. Your data is stored in our Customer Relationship Management (CRM) system, Pipedrive, and our email marketing service, ActiveCampaign. Both ensure the security and protection of your information.

6. Data Security

We take the security of your personal information seriously. Access to our CRM and email marketing service is restricted to authorized personnel only. Pipedrive and ActiveCampaign employ robust security measures to protect your data from unauthorized access, including encryption and regular security audits.

7. Confidentiality

All information you provide to us is treated as confidential. We will not disclose any information to any person outside Denesha Insurance Agency, unless required by law.

8. Possible Disclosure of Personal Information

While we do not share personal information with third parties, we may disclose your information if required by law or as necessary to comply with legal processes.

9. Your Rights Under the CCPA

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: Although we do not sell personal information, you have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at: Email: terry@denesha.net
Phone: +1 661-397-0041

10. Access to Your Information

You have the right to access records containing your personal information maintained by us. To request access, please contact us at: Email: terry@denesha.net
Phone: +1 661-397-0041

11. CalOPPA Compliance

In accordance with the California Online Privacy Protection Act (CalOPPA), we provide the following information:

• Do Not Track: Our website does not respond to Do Not Track (DNT) signals.
• Third-Party Links: Our website may contain links to other websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

14. Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights regarding your personal information, please contact us at:

Email: terry@denesha.net
Phone: +1 661-397-0041

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

16. No Use of Cookies

Our website currently does not use cookies or other tracking technologies.

By using our services, you agree to the terms outlined in this privacy policy.